OUR SERVICE PLANS

SERVING YOU WITH PEACE OF MIND FOR YOUR TECHNOLOGY.

At TRIPhase, we take service seriously. Your installation is just the beginning, and we’re committed to supporting you long after your project is complete. As home and business technology continues to evolve, expert service and reliable support remain essential to a world-class experience. That’s why we offer flexible service plans that span standard, preventative maintenance and ongoing priority support. These range from business-hours assistance and onsite service to chat and proactive remote system monitoring. We have a plan built for every client we serve.

Standard Service + Warranty

All TRIPhase clients receive a one-year warranty on installation and programming, in addition to applicable manufacturers’ product warranties. During this period, service calls and emails are included at no charge and are available during normal business hours. Once the one-year warranty period has expired, ongoing support remains available at our standard hourly service rates.

Contact our service team for A/V, Lighting, Security, Control and IT support at 317-669-8429.

1-Year Installation + Programming Warranty, Service calls and emails included during business hours.
Service Hours: Mon – Fri 8am – 5pm, After Hours On Call Sat 8am-9pm and Sun 8am-5pm (on call rates will apply).

Preventative Maintenance Plan

Our Preventative Maintenance Service keeps your technology performing at its best, much like routine service for your car or sprinkler system. Through proactive care, we can often identify and prevent potential issues, including equipment failure, before you ever experience a disruption. This service includes equipment cleaning, system calibrations, battery level checks, and necessary software and firmware updates, along with a comprehensive report and any recommended service actions. By reducing downtime and helping avoid costly hardware or software failures or obsolescence, this service protects your investment and ensures performance. Preventative Maintenance is billed at our standard hourly service rates with no contract required.

Proactive System Care with cleaning, calibrations, inspections, battery checks and software and firmware updates.
Protects Your Investment by reducing downtime and helps prevent costly failures, billed at standard hourly rates with no contract required.

24/7/365 Remote Support Plans

Our 24/7/365 Remote Support Plans keep your home technology performing flawlessly long after the standard one-year warranty ends and gives you priority access to qualified technicians. Choose from our elevated service options including Enhanced, Concierge, Private Client, and Private Client+ to match your lifestyle and system needs. From remote troubleshooting to priority phone support and on-site service, each plan is designed to deliver fast, proactive, professional care when it matters most. With flexible pricing from $49 to $899 monthly, you can enjoy seamless performance and total peace of mind.

24/7/365 Priority Support with remote troubleshooting, priority phone access and on-site service when needed.
Flexible Plan Options spanning Enhanced to Private Client+ with set monthly service rates.

Our dedicated team is committed to keeping your home and business performing at its best. Reach out to talk through your service needs, and we’ll help tailor a plan that fits your home, budget and the way you live.